Refund policy
At Oliver Bradley, we want you to be satisfied with your purchase. If something is not right, our customer support team is here to help.
30-Day Return Policy
You have 30 calendar days from the date your order is delivered to request a return.
To be eligible for a return, the item must be in the same condition in which it was received. It must be unworn, unused, unwashed, with all original tags attached and returned in its original packaging. You will also need to provide your receipt or other proof of purchase.
How To Start A Return
To request a return, please contact us at info@oliverbradley.com and include your order number and the item or items you would like to return.
If your return request is accepted, we will provide the return address and instructions explaining how and where to send your package. Please package the item securely and keep your return tracking information until the return has been completed.
Items returned without contacting us and receiving return instructions in advance will not be accepted.
Return Shipping
Customers are responsible for return shipping costs for unwanted items, incorrect size selections, or changes of mind.
We will cover the return shipping costs if the return is required because the item arrived damaged, defective, or different from the item ordered.
Original shipping charges are non-refundable unless the return is the result of an error on our part.
Damaged, Defective, Or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us promptly at info@oliverbradley.com.
Please include your order number, a description of the issue, and clear photographs showing the item and the problem. Once the issue has been reviewed, we will provide an appropriate replacement, exchange, or refund at no additional cost to you.
Non-Returnable Items
The following items cannot be returned:
- Items that have been worn, used, washed, altered, or damaged after delivery
- Items without their original tags or packaging
- Personalized, customized, or made-to-order products
- Personal care or hygiene-related products that have been opened or used
- Gift cards
- Items marked as final sale
Please contact us before returning an item if you are unsure whether it is eligible for return.
Exchanges
Exchanges for a different size, color, or product are subject to availability.
The fastest way to receive another item is to return the original item and place a new order once the return has been approved. If you would like assistance with an exchange, contact us at info@oliverbradley.com.
Order Cancellations
You may request to cancel your order before it has been processed or shipped by contacting us as soon as possible.
We cannot guarantee that a cancellation request can be completed once order processing has started. If the order has already shipped, you may request a return after receiving it in accordance with this policy.
Refunds
We will notify you after your return has been received and inspected. We will also let you know whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 2 business days after the inspection is completed.
Depending on your bank, credit card provider, or payment service, it may take several additional business days for the refund to appear in your account.
If more than 10 business days have passed since your refund was approved, please contact us at info@oliverbradley.com.
Contact Us
For questions about returns, exchanges, damaged items, or refunds, please contact us:
Email: info@oliverbradley.com
Customer Support Hours: Monday - Friday: 8:00 AM - 6:00 PM, Saturday and Sunday: 10:00 AM - 4:00 PM EST