Shipping policy
At Oliver Bradley, we aim to process and deliver every order as quickly and reliably as possible. Please review the information below before placing your order.
Order Processing
Orders placed before 5:00 PM EST, Monday through Friday, normally begin processing on the same business day.
Order processing typically takes 1–2 business days. Orders placed after 5:00 PM EST, on weekends, or on public holidays will begin processing on the next business day.
During holidays, promotional periods, or periods of high order volume, processing may take slightly longer.
Estimated Delivery Times
After your order has been processed and dispatched, delivery typically takes 3–8 business days.
The estimated total delivery time is approximately 4–10 business days from the date the order is placed.
Business days do not include weekends or public holidays. Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, or other circumstances outside our control.
Shipping Destinations
We currently ship to addresses within the United States.
At this time, we do not offer international shipping.
Shipping Costs
Free standard shipping on all orders
Carriers And Tracking
Orders may be shipped using trusted carriers such as USPS, UPS, FedEx, or another available delivery provider.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to follow the delivery progress.
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Incorrect Or Incomplete Shipping Addresses
Please review your shipping address carefully before completing your purchase.
If we notice that an address appears incomplete or incorrect before the order is shipped, we may contact you to confirm the details.
Once an order has been dispatched, we may be unable to update or redirect the delivery address.
If a package is returned to us because the address provided was incorrect, incomplete, or undeliverable, the customer may be responsible for any additional reshipping costs.
Delayed Shipments
Occasionally, deliveries may be delayed due to weather, carrier disruptions, increased seasonal demand, incorrect address information, or other circumstances outside our control.
If your tracking information has not updated for several business days or your order has not arrived within the estimated delivery period, please contact us at info@oliverbradley.com.
Lost Or Missing Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, ask other members of your household, and contact the carrier directly.
If the package is still missing, contact us at info@oliverbradley.com with your order number and tracking information so that we can review the issue.
Oliver Bradley is not responsible for packages that are lost or stolen after the carrier has confirmed delivery to the address provided at checkout.
Damaged Packages
If your order arrives damaged, please contact us promptly at info@oliverbradley.com.
Include your order number and clear photographs of the damaged item and packaging so that we can review the issue and assist you.
Separate Shipments
Orders containing multiple items may occasionally be shipped in separate packages. In this case, you may receive more than one tracking number and the packages may arrive on different days.
Contact Us
For questions about shipping, delivery, or tracking, please contact us:
Email: info@oliverbradley.com
Customer Support Hours: Monday - Friday: 8:00 AM - 6:00 PM, Saturday and Sunday: 10:00 AM - 4:00 PM EST